Frequently Asked Questions









Q. Help! I registered but missed the forum. Can I view the event platform (Swapcard) on my desktop? I don't seem to be able to see anything.

A. Yes, if you completed registration, you should be able to use the event platform even if you missed the forum. If you cannot see the event, check your browser settings. The even was hosted on Swapcard. The best web browsers to use for the Swapcard pltform are Chrome, Firefox and Mozilla. Alternatively, you can try the mobile app. Use your mobile device to visit the App Store for iOS or Google Play for android to download the app. Follow the prompts to log in. You’re in!

Q. I missed a session. Is there a replay?

A. Available session replays will be available throughout the complementary access period. Use the agenda to find the session or use the search box. Please note that not all sessions will be available for playback.

Q. How do I logoff the platform?

A. Click your profile in the top right-hand corner of the screen, look to the bottom of the drop-down menu and click sign out.

Q. How do I know if someone is logged into the platform?

A. There is a green dot next to the profile photo or avatar of participants who are currently online.

Q. I’m hearing impaired. What accessibility options do you have?

A. We have closed captioned links available so the hearing impaired may read the transcripts. To view the conference in Closed Captioning (CC), click on the appropriate link and use the password HBCU (case sensitive): Forum Session A (Monday)   Forum Session B (Tuesday).

Q. I’d like to be a Corporate Partner / Presenter at the next forum. How do I get started?

A. Please send all requests for information to hbcuforum@wpi-inc-org.

Q. I am part of the media and would like to know where I can find more information on this amazing and informative event?

A. Please send all requests for information to hbcuforum@wpi-inc-org.

Q. Can I earn CPEs for attendance?

A. Yes! Many of our sessions are CPE eligible. To see which sessions are eligible go to the Agenda tab on the menu bar. Look for the Refine the List box in the sidebar. Click the appropriate filter to see only CPE-eligible sessions. Be sure to follow the facilitator's instructions during the session and look out for a follow-up email.

Q. How do I get the mobile app?

A. Download the mobile app (Swapcard) for the iPhone from the App Store and from Google Play for Android devices. There is no fee for the app. Just follow the prompts and you will be logged in.